Return Policy
EXCHANGE POLICY
·
Exchange parts
are identified at the time of sale and noted on all invoices.
·
All Exchanges
require a valid RMA number. RMA numbers will be issued and noted on invoices.
·
A “Like and
Repairable” part must be received at out facility within 15 days of shipment
date; otherwise additional billing will be assessed.
·
If the exchange
received is not a “Like and Repairable” part, written notification will be sent
to the customer requesting them to provide a “Like and Repairable” part within
5 calendar days. If one is not received within 5 days, additional billing will
be assessed. The original part may be returned at customer’s expense.
·
Additional Billing- Failure to return an
exchange part within the 15 days from the original shipment date will result in
an Additional Billing. The Additional Billing will be calculated as the
difference between the OEM outright price and the Purchase price or at Express
Systems & Parts Network’s discretion.
RESTOCK POLICY
·
All items are
guaranteed to function within the specifications of the manufacturer for a
period of 30 days from the original shipment date.
·
Items considered
highly sensitive, including but not limited to photo timing ion chambers, x-ray
tubes, camera tubes, and printed circuit boards containing surface mount
components will not be accepted for re-stock and/or credit if the packaging has
been opened, broken or disturbed.
·
All Restocks require a valid RMA number to be
requested within 15 days of shipment date. Please contact the Express Systems
& Parts Network Customer Service Staff to obtain an RMA number valid for
restocks only prior to return product.
·
All Restock parts
returned with a Restock RMA number will be processed as a Return part.
·
If the part is
returned within 15 days from the original shipment, the following Restock
credit will apply:
·
Un-opened……75% (Restock fee of 25%)
·
Opened………..70% (Restock fee of 30%)
WARRANTY POLICY
Express Systems
& Parts Network warrants its products against any defect or malfunctions
for 30 days unless otherwise specified at time of sale. Details of warranties
for X-ray tubes and other glassware will be made available at the time of order
or inquiry Express Systems & Parts Network.
· All
warranty claims require a valid RMA (Return Material Authorization) number
valid for warranty only to be requested within 15 days of the original shipment
date or as stated at the time of sale. Please contact the Express Systems &
Parts Network Customer Service Staff to obtain an RMA number prior to returning
product.
·
Warranty
Credit will only be issued when a warranty replacement has been ordered.
Warranty returns without a warranty re-order will not be accepted and no credit
will be issued.
·
All
Warranty parts must be returned to Express Systems & Parts Network within
15 days of the warranty replacement ship date.
· All Warranty claims will undergo a technical review validation, and credit will only be issued on valid and approved warranty claims.
Friendly Reminder:
Please Circle EX or RTRN Case Number: when you are returning the
Exchange Part or Return. Core Exchange Must Be A Like And Repairable
Item.
Substitutions may cause a delay in any credit processing.
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Please fill out this sheet when returning core exchange or
defective item.
The RMA Number must be marked on the outside of the return box.
This form must accompany any returns to assure proper credit.
Must be here no later than ___________________
If received after 30 days—Warranty is voided.
If you have any questions, please contact us at:
330-995-4350 or 888-550-3776; Fax Number: 330-995-2320 or by email at: lissa@express-systems.net
Thank You
Express Systems RMA Dept